Italia Mia Terms & Conditions

Fees for Service
In order for us to provide a professional level of service and cover the costs of arranging your travel requirements we charge various fees for service. The amount charged will depend on the service provided and full details are found in our menu of fees. These fees are charged in addition to those charged by Airlines & Travel Suppliers.

Our Travel Agency booking deposit is charged per-person and is non-refundable if you should cancel. Additional deposits may be required by Travel Suppliers and Airlines.

We accept Cash, Direct Deposit and Cheques for all purchases. Credit Card payments are accepted on all purchases however fees may apply.

In the event of cancellation after your full payment is received, 10% of your booking value is forfeited as a cancellation fee plus any additional fees charged Tour Operators and Airlines subject to their booking conditions. It is important to note that many economy class airfares are non-refundable. Travel insurance is highly recommended to protect against involuntary cancellation.

If you are eligible for a refund once a booking has been cancelled, the balance less any non-refundable amounts and cancellation fees will be forwarded to you upon receipt of the refund from the Travel Supplier or Airline. Please note that some refunds can take up to 6-10weeks to process.

Special Requirements
Special assistance and dietary requirements can be arranged where possible provided we have advice at least 72hours  before you travel. It is your responsibility to consult your Travel Consultant well in advance of any specific requirements

Passport & Visas
You will be denied boarding on international flights and Cruises if your passport is not valid or if you don’t have the applicable visas to depart and re-enter Australia or other overseas territories to your trip. It is also important that your reservations are made under the same name as that of your valid passport. We are able to assist you with the processing of your Passport & Visas for a nominal fee as outlined in our Menu of Fees.

Passport, visa and vaccination requirements are your responsibility and we are not liable for any loss or expense due to your failure to comply with the requirements of countries visited or transited.

We collect taxes on behalf of various Airports, Airlines, Cruise Companies and Governments.

Travel Advice
The Australian Government through the Department of Foreign Affairs and Trade regularly updates travel advice on various destinations – we recommend that you refer to for the latest updates before you travel and register your travel plans if travelling to “out of the way” destinations.

Travel Insurance
We strongly recommend that you have an appropriate cover of Travel Insurance every time you travel. Should you not purchase Travel Insurance through this agency, you will be required to sign a disclaimer. QBE, Covermore, CHI and Alliance Insurance can be purchased direct with your travel consultants.

Italia Mia gives notice that all tickets and coupons issued by them and all arrangements for transport, conveyance or hotel accommodation are made by them as Agents upon the express condition that they shall not be held liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle or through the acts of default of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour (s), or otherwise in connection therewith, or of any hotel  proprietor or servant. Such conveying is subject to the laws of the country where the conveyance, etc , is provided.

All coupons, receipts and tickets are issued subject to the terms and conditions specified by the supplier.

Baggage is entirely at “own risk” unless insured
The legal owners of the Registered Business Name accept no responsibility for losses or additional expenses due to the  delays or change of trains or other services, weather, strikes, war, quarantine or other causes. All such losses or expenses will have to be worn by the passenger.

Italia Mia and its associated companies are not liable for any act or omission in relation to any contract, air booking, ground arrangements, or excursion operated by individual airlines or other service providers and are not liable for any loss (direct or indirect) or consequently delay, injury, damage, death, inconvenience or additional expenses or any other  event beyond its control.


Due to the changers with in the Travel Industry, the following schedule of fees apply to travel bookings & associated services made with Italia Mia, either “online” or “offline”. These Service Fees are charged per person in addition to those charged by airlines, tour operators and other travel service providers. All fees are inclusive of GST.

All bookings made with Italia Mia are protected by our participation of Magellan Travel Group, Australian Travel Accreditation Scheme (ATAS) and the Australian Federations of Travel Agents (AFTA).


International Ticketing (Flights Only) $150.00
International Package Holidays (Land Only) $150.00
International Frequent Flyer Redemption $150.00
Late Booking Fee within 7 days $150.00

Rail Only (per person) $55.00

International Bookings $150.00
Cancellation Fee after full payment received 10% of total booking
*Our Travel Agency booking deposit is charged per person and is non-refundable if you should cancel.
Additional deposits may be required by Travel Suppliers and Airlines.

Master Card 1.2%
Visa 1.4%
American Express 1.8%

International $150.00

Travel Insurance is strongly recommended to all travelling customers, and to be purchased at the time of the first booking.

Please ensure that you have a valid passport with 6 months validity and that your full name matches your passport when booking with Italia Mia.